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Updated Consumer Guidance for the Galaxy Note7
2016-10-13 10:09:41

Updated Consumer Guidance for the Galaxy Note7

Latest Updates on the Galaxy Note7

Samsung is working with the US Consumer Product Safety Commission (CPSC) to investigate the recently reported cases involving the Galaxy Note7. While the investigation is taking place, Samsung is asking all carrier and retail partners here and around the globe to stop sales and exchanges of the Galaxy Note7. Since the affected devices can overheat and pose a safety risk, we are asking consumers with an original Galaxy Note7 or a replacement Galaxy Note7 to power it down and contact the carrier or retail outlet where you purchased your Galaxy Note7. If you bought your Galaxy Note7 from Samsung.com or have questions, you should contact us at 1-844-365-6197 and we can help you. 

Galaxy Note7 Owners need to do one of the following:

1.     Exchange your current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Galaxy Note7 specific accessories with a refund of the price difference between devices; or

2.     Contact your point of purchase to obtain a full refund.

Customers who exchange a Note7 device to another Samsung device will also receive a $25 gift card, in-store credit, in-store accessory credit or bill credit from select carrier retail outlets.

Affected Devices

This applies to the original and replacement Galaxy Note7 devices.

Refund

Contact the carrier or retail outlet where you purchased your Galaxy Note7. If you bought your Galaxy Note7 from Samsung.com or have questions, you should contact us at 1-844-365-6197 and we can help you.

Contacts

Galaxy Note7 owners can contact the carrier or retail outlet where they purchased their device. If you bought your Note7 from Samsung.com or have questions, you should contact us at 1-844-365-6197 and we can help you.


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